Contact & Support
Multiple ways to reach the Canopy team — for technical support, billing questions, sales inquiries, and general feedback.
Technical support
For questions about the Canopy platform, portal issues, billing errors, or anything not working as expected:
Email: support@flycanopy.com
What to include:
- Your organization name and portal URL (e.g.
yourclub.flycanopy.com) - A description of what you're seeing vs. what you expected
- Screenshots if helpful
- Which browser and device you're using
Response time: Within one business day, Monday–Friday. Urgent issues (portal down, all members locked out) are prioritized.
General inquiries
For partnership inquiries, questions about Canopy as a product, media, or anything not support-related:
Email: info@coreaviation.us
Canopy is a product of Core Aviation Group LLC.
Sales and onboarding
Interested in Canopy for your club or flight school? Want a demo or help getting set up?
Email: support@flycanopy.com
Subject line: "New Organization Inquiry — [Your Club Name]"
We'll get back to you within one business day to schedule a walkthrough and answer any questions before you sign up.
Billing and subscription
For questions about your Canopy subscription, plan changes, or invoices:
Email: support@flycanopy.com
Subject line: "Billing — [Your Club Name]"
You can also manage your subscription directly from Admin → Billing → Manage Subscription if you're on an active paid plan.
Mailing address
Core Aviation Group LLC
1675 Broadway, Suite 600
Denver, CO 80202
United States
Privacy and legal
For privacy requests (GDPR, CCPA/CPRA data access or deletion requests) and legal matters:
Email: privacy@flycanopy.com
See the Privacy Policy and Terms of Service for full details.
Feature requests and feedback
Have an idea for a feature or want to share feedback?
Email support@flycanopy.com with the subject "Feature Request". We read every submission and use them to prioritize the roadmap.
Status
If you're experiencing issues and wondering whether it's a platform-wide problem, check the status page:
Subscribe to status updates to receive email notifications when incidents are reported or resolved.
Tips for faster support
- Be specific — "Billing doesn't work" takes longer to diagnose than "When I click Record Payment, I get a blank screen."
- Include your org name — we support multiple organizations and need to know which one you're asking about.
- Screenshots help — a quick screenshot often resolves ambiguity immediately.
- Check the FAQ first — many common questions are answered in the FAQ.